Warranty Policy — The Noomi
Your Noomi pillow comes with a 12-month warranty covering specific manufacturing defects related to its inflatable design.
This warranty covers:
• Faulty stitching or seams
• Air valves that do not seal or hold air properly
• Air leaks caused by manufacturing defects (not punctures from use)
• Structural or material failures that affect the pillow’s ability to inflate
• Any manufacturing fault present upon delivery
This warranty does NOT cover:
• Punctures or holes caused by misuse, sharp objects, pets, or rough surfaces
• Damage from over-inflation or incorrect inflation methods
• Wear and tear from regular use
• Cosmetic marks or stains
• Damage caused by improper storage, cleaning, or exposure to heat
• Changes in firmness due to natural material settling
International Warranty Claims
For international orders, warranty claims remain valid under the same conditions.
Please note:
• Customers may be responsible for return shipping costs unless the product is confirmed to have a manufacturing defect
• If a defect is confirmed, The Noomi will cover the cost of replacement shipping
How to Make a Warranty Claim
If you believe your pillow has a manufacturing defect, please email:
Include:
• Your order number
• A description of the issue
• Clear photos or videos showing the defect
We will assess the claim and may offer a repair, replacement, or refund depending on the situation and stock availability.
