Warranty Policy — The Noomi
Last updated: 18.11.25

Your Noomi pillow comes with a 6-month warranty covering specific manufacturing defects related to its inflatable design.

This warranty covers:

• Faulty stitching or seams

• Air valves that do not seal or hold air properly

• Air leaks caused by manufacturing defects (not punctures from use)

• Structural or material failures that affect the pillow’s ability to inflate

• Any manufacturing fault present upon delivery

This warranty does NOT cover:

• Punctures or holes caused by misuse, sharp objects, pets, or rough surfaces

• Damage from over-inflation or incorrect inflation methods

• Wear and tear from regular use

• Cosmetic marks or stains

• Damage caused by improper storage, cleaning, or exposure to heat

• Changes in firmness due to natural material settling

How to make a warranty claim

If you believe your pillow has a manufacturing defect, please email:
hi@thenoomi.com.au

Include:

• Your order number

• A description of the issue

• Clear photos or videos showing the defect

We will assess the claim and may offer a repair, replacement, or refund depending on the situation and stock availability.